Frequently Asked Questions
Everything you need to know about our premium chocolate collections.
How do you ensure chocolate doesn't melt during shipping?
We use specialized thermal-insulated packaging and reusable gel ice packs for all orders. During summer months or when shipping to warm climates, we prioritize express shipping to ensure your chocolate arrives in perfect tempered condition.
Are Valrhona chocolates suitable for professional baking?
Yes, our collection includes professional-grade feves (discs) specifically designed for easy melting, tempering, and molding, making them the preferred choice for pastry chefs and home bakers alike.
What is the shelf life of your chocolate products?
Most of our dark chocolates have a shelf life of 12-14 months, while milk and white chocolates typically stay fresh for 6-9 months. Each package is clearly marked with a 'Best Before' date for your convenience.
Do you offer vegan or dairy-free options?
We offer a dedicated range of vegan-certified chocolates, including our Amatika 46% and various high-percentage dark chocolates that do not contain dairy ingredients. Please check the specific product ingredients for allergen details.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on chocolate products. However, if your order arrives damaged or if there is an error with your shipment, please contact our support team within 48 hours for a replacement or refund.
Is Valrhona chocolate sustainably sourced?
Absolutely. Valrhona is a B Corp certified company. We are committed to a fair and sustainable cocoa supply chain, working directly with planters to ensure ethical labor practices and environmental conservation.