Returns & Exchanges

Due to the perishable nature of our premium chocolates and culinary ingredients, we prioritize food safety and cannot accept returns on opened or temperature-sensitive products. If your order arrives damaged or incorrect, please contact our concierge team within 48 hours of delivery to arrange for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, carefully examine your package for any signs of transit damage or temperature compromise to ensure the integrity of the chocolate.

• 2.
  Contact Customer Concierge

  If there is an issue with your order, email our support team with your order number and clear photographs of the product and packaging.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 2 business days to determine the appropriate resolution based on our food safety protocols.

• 4.
  Resolution and Credit

  Once approved, we will initiate a priority reshipment of your items or issue a full refund to your original payment method.